Play It Safe

369club Responsible Gaming — Your Well-Being Comes First

Gaming should always be fun, not stressful. At 369club, we are committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience healthy and in control. This page covers everything you need to know about playing responsibly on our platform.

Read the FAQ Join 369club
Play Within Your Means Set Time Limits Manage Your Budget Know Your Limits Self-Exclusion Available Support Is Here Gaming Should Be Fun Track Your Activity Play Within Your Means Set Time Limits Manage Your Budget Know Your Limits Self-Exclusion Available Support Is Here Gaming Should Be Fun Track Your Activity

Our Commitment to Filipino Players

We believe that responsible gaming is not just a policy — it is a promise we keep every day.

Deposit & Spending Limits

You can set daily, weekly, or monthly deposit limits directly from your account settings. These limits help you stay within a budget that works for you and your lifestyle. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. This gives you real control over how much you spend on the platform at any given time.

Session Time Reminders

Long gaming sessions can sneak up on you without you realising it. 369club lets you set session time reminders so you get a notification when you have been playing for a set amount of time. Taking regular breaks keeps the experience fresh and prevents fatigue-driven decisions. You are always in charge of how long you play.

Take a Break / Cool-Off

If you feel like you need a short break from gaming, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended from gameplay. This feature is available instantly from your account dashboard and requires no lengthy process to activate. It is a simple, effective way to reset and come back refreshed.

Self-Exclusion

For players who need a longer break, self-exclusion allows you to close your account for an extended period — from 6 months up to 5 years. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from us. We take self-exclusion requests seriously and process them promptly. Contact our support team to initiate the process at any time.

Reality Checks

Reality check notifications pop up at intervals you choose to remind you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your activity without interrupting the flow of your game. Staying informed is the first step to staying in control.

Minor Protection

369club is strictly for adults aged 21 and above in the Philippines. We verify the age of all players during registration and take underage access very seriously. If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gaming platforms. Never share your login credentials with anyone, especially minors.

Know the Warning Signs

Gaming is entertainment — but it can become a problem for some people. Recognising the signs early makes all the difference.

Signs to Watch Out For

  • Spending more money on gaming than you originally planned
  • Chasing losses by continuing to play after losing
  • Neglecting work, school, family, or social responsibilities
  • Feeling anxious, irritable, or restless when not playing
  • Borrowing money or selling belongings to fund gaming
  • Lying to friends or family about how much time or money you spend gaming
  • Using gaming as a way to escape stress, anxiety, or personal problems

Healthy Gaming Habits

  • Set a fixed budget before you start and stick to it
  • Treat gaming as entertainment, not as a source of income
  • Take regular breaks and step away from the screen
  • Never play when you are tired, stressed, or under the influence
  • Keep track of how much time and money you spend each session
  • Balance gaming with other hobbies, social activities, and responsibilities
  • Talk openly with someone you trust if gaming starts to feel out of control

If you recognise any of these warning signs in yourself or someone you care about, please do not hesitate to reach out for help. Problem gambling is a recognised condition and support is available across the Philippines. You can also contact the 369club support team directly — we are here to help, not to judge. Early action makes recovery much easier, and there is no shame in asking for assistance when you need it.

Responsible Gaming FAQs

Quick answers to the questions Filipino players ask most about safe and responsible play.

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section in your account settings. From there, you can choose a daily, weekly, or monthly limit that suits your budget. The limit takes effect immediately once you save it. If you want to increase your limit later, a mandatory waiting period applies to give you time to reconsider. Decreasing your limit, however, takes effect right away. If you need help finding the setting, our support team is happy to guide you through the process.

When you request self-exclusion, your account is suspended for the duration you choose — ranging from 6 months to 5 years. You will not be able to log in, make deposits, or participate in any games during this period. All marketing and promotional emails will also be stopped immediately. At the end of the exclusion period, you will need to actively request reactivation rather than being automatically re-enrolled. We take self-exclusion very seriously and process all requests as quickly as possible. Contact our support team via the email in the footer to get started.

No — 369club is strictly for adults aged 21 and above in the Philippines, in line with local gaming regulations. Age verification is required during the registration process, and we reserve the right to request additional documentation at any time. Any account found to belong to a minor will be immediately closed and any funds returned in accordance with our Terms and Conditions. We strongly encourage parents and guardians to use parental control tools on shared devices to prevent underage access to online gaming platforms. Protecting young people is a responsibility we take very seriously.

If you feel that gaming is negatively affecting your life, please reach out for support as soon as possible. You can contact the 369club support team directly using the email address listed in the footer of this page — we can help you activate limits, take a break, or begin the self-exclusion process. In the Philippines, the National Council on Problem Gambling and other local mental health organisations offer confidential support and counselling for individuals and families affected by problem gambling. You are not alone, and help is always available. Taking the first step to ask for help is a sign of strength, not weakness.

Play Smart. Stay in Control.

369club is built for Filipino players who want great entertainment without losing sight of what matters. Use our tools, know your limits, and enjoy the game the right way.

Create an Account Visit the FAQ